Packages very rarely get lost. Unless you provided us with an incorrect shipping address, they will get to their destination 99.99% of the time.
But on some rare occasions, customs will hold a package much longer than expected. For that reason, if you still did not receive your shipment within 60 business days, contact us and we will refund 100% of your order.
When your shipment finally gets to you after those 60 business days, it is yours to keep, even if we have already refunded your entire order.